Frequently Asked Questions

How can Advanced Administrative Services impact my bottom line?

By working with you to understand your needs, and then using our skills to streamline business tasks, we will implement detailed processes to improve your greatest difficulties that are costing you lost time, lost money, poor customer retention, inadequate customer satisfaction, and frustration.  We will work with you to develop processes that enable you to easily research and follow up with prospects, increasing your percentage of turning prospects into clients.  We can apply this same methodology to other areas as your needs dictate.

 

Cost Savings:  Hiring Advanced Administrative Services for project completion means you save on payroll taxes, benefits, office space costs, and equipment charges. You pay only for the time you need. The true cost of an employee is typically more than 1.5 times the cost of the salary alone.

 

Value: Our goal is to enable you to focus on your core business AND to add value with new ideas, new efficiencies, and new technology.

 

 

Why should I choose Advanced Administrative Services, LLC over other services?

As the owner of Advanced Administrative Services, I can say that Advanced Administrative Services was founded as a result of my desire to apply the skills and experience I gained in the corporate world to benefit small businesses and business start-ups.   After much research, I realized my ability to contribute to companies such as yours by using my combination of experiences in various key areas  to work to streamline administrative and business functions to increase your organizational efficiency. and to provide support in a multi-faceted way to reduce your need to hire additional full-time staff or to outsource to several service providers.  With our experience and education, we can provide the level of support that normally requires the addition of full-time staff.  

We view your success as our success, and will make every effort to add value to your business based on our combined 35 years of corporate experience.  It is the compilation of our experience, level of education, tools, business foundation, and our emphasis on adding value to your organization that makes Advanced Administrative Services unique.

Our team consists of members who are highly trained in their specialties. They built their skills in the business world, and now they are available to support your business efforts just as a full-time staff member would. The difference:  you save the full-time salary, benefits, office space and more while benefitting from timely project completion using advanced technology and an array of resources.

 

How do we work together?

First, we get to know you and your needs.  We consult with you to understand your most critical needs and your long-term objections.  Then, working together, we put together a plan.  What are the most critical tasks?  What activities can we quickly implement?  Do you require our assistance for the completion of a project only, or would you benefit from us working with your on an on-going basis, handling a portion of your day-to-day tasks so you can achieve your business objectives?  We can even prioritize tasks and work through them based on your budget.  The choice is yours. 

Once you receive your free consultation, we will determine the most effective method or methods for you.  Potential methods of sharing information include face-to-face consultations, File Transfer Protocol (FTP), e-mail, conference calls, live web meetings, faxes, postal mail, and remote computer access. We will use the methods best suited for your business and comfort level.
 

What precautions does Advanced Administrative Services take regarding the Privacy and Confidentiality of my data?

We understand the importance of confidentiality and privacy, and you can be assured that we take these matters seriously.

• Your data will never be shared with a third party without your express written consent.
• We have a privacy and confidentiality policy in place for all employees. In addition, all employees must sign a confidentiality statement.
• We have a technology policy in effect which governs computer use, working with customer data in public, and data safeguarding.
• Even your draft documents will be shredded to help ensure your security.
• If you have additional concerns regarding privacy and confidentiality, you are welcome to raise these issues during your free consultation or at any time during the completion of your project.

Is Advanced Administrative Services Insured?

Advanced Administrative Services carries all appropriate business insurance.
 

How are payments accepted?

We accept Visa, Mastercard and Discover Card. We also accept payment via checks. For international clients, arrangements may be made to have funds wired.

 

Is there sales tax on your services?

Some services provided by Advanced Administrative Services are taxable. Taxable services vary by state. If Advanced Administrative Services demonstrates a nexus in your state, we will bill you for the applicable tax and pay that tax to your state on your behalf. If we do not have a nexus in your state, you are likely liable for use tax to your state for taxable services. This tax liability is in effect regardless of whether you use Advanced Administrative Services or another service provider. Due to the complexities of the law, we consult with a sales tax lawyer for all states in which we have a nexus. We recommend that you talk with your accountant regarding this matter if you have questions regarding your liability.

 

What if I am not happy with the work?

Customer satisfaction is our priority.  We take strides to ensure your complete satisfaction by ascertaining that we understand your expectations, by clarifying desired project outcomes, by providing regular status reports, and by obtaining your approval at key deliverables during the project lifecycle.  Your success is our success.  If at any time you are not completely satisfied with our services, simply contact the owner for prompt resolution of your concern.