Advanced Administrative Services can streamline processes and procedures to maximize your efficiency so you can focus on building core business without the expense of additional full-time staff. Our goal is to help you improve your ROI on lead follow up, marketing campaigns, and customer retention.
Working collaboratively with you, we can enhance your orgainzational efficiency:
> Streamline processes to save time, money and frustration
> Implement tracking and reporting to ensure prompt and effective followup
> Create forms and procedures to ensure systematic completion of daily tasks.
With experience in Business Process Management (MIS) and Training, we have the experience to review your current processes and develop and implement improved efficiencies. Methods used may include BPM Flow Charts, the implementation of new forms and procedures, tracking databases with appropriate reporting tools, and/or process documents.
Business Scenario: Duplicate work efforts and poor customer service
Challenge: A commercial management company was functioning at less than peak efficiency. Tenant lists were consistently outdated and names and contact numbers of managers and maintenance personnel were often inaccurate. This resulted in returned mailings, excessive phone calls and continued reliance on a few key management people who knew client specifics.
Solution: We developed a reference binder for office personnel. All documents were labeled and dated. Specific processes were implemented to manage each addition or termination of an employee or property. Result? Immediate savings in staff time commitment and frustration, as well as improved customer service.
Business Scenario: Business Growth
Challenge: A startup company needed to focus on building new business. Limited staffing made it difficult to balance marketing, sales and project completion duties. Business opportunities were lost due to delayed follow up, and extensive non-billable time was committed to the creation of various communication pieces. Business growth stagnated while personnel became mired down with administrative tasks.
Solution: We developed a flow chart to illustrate a client life cycle, from initial inquiry through project completion. A systematic approach was implemented for each stage of involvement including CRM entry, prospect research, initial correspondence, determination of a schedule for continued follow up and more. Company personnel now have templates and procedures for each step of the process. Result? Immediate reduction of duplicated effort and time spent, as well as improved customer contact and business growth.
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